Q. My credit card is invalid.
Q. I am still getting multiple renewal notices for the same account ID
Q. My domain is in "Redemption." What does that
mean?
A: (see renewal process above) Once a domain goes into
the redemption period it can be obtained by other
parties. You may still be able to redeem the domain for
up to 30-days by request by filling out this form (there is a
link to the form below). The fee for reactivating a domain in the
Redemption Period is $99.95 + the normal renewal fee. At the end
of the Redemption Period the domain(s) will go into a 5-day
delete cycle at the end of which they will become available for
anyone to register.
» Make a
request to reactivate domain(s) in the Redemption Period.
Back to
top
Q. What if I don't
want to receive any more notices?
A: If you don't want to get any more notices regarding
certain domains you can remove them from the reminder list.
However, as long as you have at least one domain that is set to
expire within 60 days you will receive the weekly report. In your
latest e-mail notice check the domains you don't want to receive
reminders about and click "cancel reminders." Those domains will
no longer be included in any further reports except for one final
deactivation notice on the day of expiration.
Back to
top
Q. What does DomainSync do?
A: DomainSync is a new service that allows you to
synchronize the expiration date of all your .com and .net domains
making it easier to renew them all at once. For more information
and pricing on DomainSync click
here.
Back to
top
Q. There are errors in my account info. What do I
do?
A: Click the "Update Account Info" button. Login to your
account. Update any incorrect fields in your account information
and click "update." Note: If you are still getting more than one
consolidated notice even though the account IDs are the same it
may be because your account information is different. By making
the account information the same you will get one notice.
Back to
top
Q. What does "auto renew" mean. How do I change
it?
A: As a security precaution all
new registrations are set to auto-renew unless otherwise
specified by the customer. This prevents domain names from
accidentally expiring and you from losing control of your web
site, e-mail services that you may have with that domain. The
first auto-renew attempt is billed 20 days before the date of
expiration. If it does not go through the second attempt is
billed 15 days before expiration. The auto renews are billed on
the same credit card you used to register the domain.
If you want the name to auto-renew, but the credit card
information is no longer valid, login to your account and click
"update credit card info."
If you want your name to auto-renew, but the auto renew is
turned off, login to your account, select the domain(s) you want
to modify. Click the "enable/disable auto-renewal." Click "update
preferences."
Back to
top
Q. My auto renew failed. What do I do?
A: Most likely your auto-renewal failed because
the credit card information is no longer valid. To resolve this
problem you will need to update your credit card information. You
may need to manually renew your domain if it is less than 15-days
before expiration.
Back to
top
Q. My credit card is invalid. How do I update
it?
A: Login to your account and
click the "update credit card information" link.
Back to
top
Q. I am still getting multiple renewal notices for the
same account ID
A: This is probably
because the name and contact information is different for each
domain. To consolidate all of your domains into one notice be
sure that your contact information is consistent for each domain.
Login to your account, click "update account information." Update
the information to make it consistent with other notices you have
gotten.
Back to
top
